Returns & Refunds Policy

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This returns policy applies only to goods purchased and paid for on our website

1. Returns

1.1. Goods are not supplied on a sale or return basis.

1.2 All returned items will incur up to a 35% restocking fee depending on the manufacturer, this is due to the high cost of carriage, handling and to cover costs imposed on ourselves from manufacturers.

1.3 Goods sold in the UK mainland may be returned for a refund, exchange or replacement within seven days. This will only be considered if the items are unused, in perfect condition and in their original packaging. Where the item has no defects and you wish to return it you will be charged the delivery and collection fees. If the item arrives at the manufacturer damaged in transit the cost of the damage will be deducted from the refund. These will be subjected to a restocking charge.

1.4. A refund will only be awarded once the goods have been returned and inspected.

1.5. Once the Company has acknowledged the buyer’s order, the buyer may only cancel the order if the Company agrees to accept such cancellation. In such an event the Company reserves the right to charge a cancellation fee in respect of its cost, which the buyer shall pay.

1.6. You must telephone or email to be issued with an authorisation number before returning goods.

1.7. All items delivered on pallets must be returned on a like for like pallet.

1.8. Full purchase detail i.e. our order number, must be included on all returns.

1.9 All goods returned are at sender’s expense and responsibility; Millers (UK) Ltd accepts no liability for damage or lost goods returned by the customer in transit.

1.10 No special items, non-stock lines or specially fabricated items like filters, tables, sinks, shelving or canopies etc will be accepted back for credit.

1.11 We regret that we cannot offer refunds on special order or bespoke products, this is applicable to all kitchen extract filters.

1.12 Where goods are returned in their original packaging, this packaging must be in intact condition. The Company reserves the right to impose a charge for any damaged packaging.

1.13 We regret that we cannot offer refunds on special order or bespoke products.

1.14 To return installed goods, the Buyer must call the returns line 01254 395552, whereby the Company will decide upon the most appropriate course of action.

1.15 Goods must be inspected at the time of delivery, and any damages must be reported to courier, and delivery refused. Once goods have been signed for they are accepted as in good condition.

2. Non Delivery

2.1. The quantity of any consignment of Goods as recorded by the Company upon dispatch from the Company’s, Manufacturers or distributers place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

2.2. The Company shall not be liable for any non-delivery of goods (even if caused by the Company’s negligence) unless written notice is given to the Company within 7 days of the date when the Goods would in the ordinary course of events have been received.

2.3. Any liability of the Company for non-delivery of the goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro-rata contract rate against any invoice raised for such goods.

2.4. Goods must be inspected at the time of delivery, and any damages must be reported to courier, and delivery refused.

2.5. For large machinery or refrigeration, where a delivery attempt has been made and failed due to customer error, and through no fault of our own and charges are incurred through aborted deliveries, these will be passed on. Please note large items like fridges and cookers require access by vehicles the size of a double decker bus if there are road obstructions preventing delivery, costs incurred by ourselves will be passed on. If we cannot deliver large items because of obstructions within your building the delivery may be aborted and any costs incurred by ourselves from the transport company will be passed on.